Exchanges & Returns

Exchanges & Returns

Please read and understand our store’s returns and exchange policy before any purchase. All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges – there are no exceptions to this. 

EXCHANGES & REFUNDS

  • Orders cannot be cancelled once it is being processed.
  • Goods ordered and/or sold are non-exchangeable, non-refundable unless approved by XTRA DESIGNS PTE LTD.
  • ALL sale and clearance items are non-returnable, non-refundable and non-exchangeable. Warranty is not applicable.
  • Exchanges are not applicable to custom or special order furniture.

 RETURNS

  • Our return policy covers all regular priced items and is valid for 7 days from the date of delivery. Onus is on customer to inspect goods delivered.
  • Returns are only accepted for defected items or items grossly misrepresented in product listings. 
  • All returned items must be unused and in its original condition, with original tags and/or packaging intact, whichever applicable.
  • Returns are not applicable to custom or special order furniture.

 

If you meet the above criteria and would like to apply for a return, please contact us at marketing@xtra.com.sg.