FAQ

FAQ

  • If a product is out-of-stock, can I pre-order it?

Ans: Yes, you may pre-order a product. Indents will take around 3-4 months to arrive in Singapore.


  • Does installation come when we purchase lightings from XTRA?

Ans: No, we do not provide light installations.


  • How long will delivery usually take?

Ans: Delivery will usually take within 7 working days, unless otherwise stated specifically by the customer and is subjected to availability.


  • Will I be able to get a free delivery if I purchase a certain amount?

Ans: Yes, free delivery will be complimentary for purchases above SGD1,000 nett.


  • Can I change my delivery date and time?

Ans: Yes you may. Do note that you must notify XTRA a minimum of two (2) working days in advance in the event of any desire to change delivery date/time.


  • Which cards are accepted for interest free rates?

Ans:  AMEX 6 months || OCBC 6/12 months. (Applicable only in-store).

 

*Kindly refer to our Terms & Conditions for more information.

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